Staying with us during Covid-19: key information

Prior to arrival

After making your reservation you will receive our confirmation email – this will include your reservation details, plus our room information & Covid-19 guidance. We will call you the day prior to, or the morning of your reservation to check that everything is ok, we will also confirm your card details ready for payment to be taken on your departure date (or you can pay on arrival if you prefer).  

Whilst your with us

During this period we will not be carrying out room servicing, however new towels, toiletries and cleaning products can be requested from our team and will be dropped off outside your room. We are closed throughout August on Mondays (apart from bank holiday Monday), lunch and dinner service will be running on all other days but pre booking is essential. 

When it’s time to leave

If you’ve paid for your bill on arrival then you can just leave at the checkout time. If you haven’t paid your bill then your bill will either be posted under your door, or text to your reservation telephone number (your choice). If posted under your door, we will charge your card at 11am if we don’t hear any queries from you. If text just confirm the bill is ok and we’ll charge the card. When you leave, simply put your key in the outside of your door lock and we’ll know you have gone. That way contact is limited.

Other Information

Minimal contact

Our staff will maintain social distancing from guests when checking in. All payments will be charged to your card registered on our booking system and cash will not be accepted. On arrival, you will be temperature checked with our no touch infrared forehead thermometer, provided with your disinfected room key and shown to your accommodation. The staff member doing this will be wearing a mask. We recommend guests wearing masks in communal accommodation hallways, however this is optional.  

Track and trace

We will require the name and numbers of all guests staying with us to assist NHS Track and Trace. This will either be collected prior to your arrival or upon check in.  

Guest information

All guest information will be provided via email and be available on our website. This includes helpful numbers and contacts, local tourism information, appliance and heating instructions.  

Air the property

We request that during your stay you air the property you are staying in and to leave windows open when you vacate the property on check out. If possible, we request that you strip the beds before you leave to reduce the risk to our housekeeping staff.

Fogging

We have invested in a professional fogger machine which sprays disinfectant in a fine mist that covers surfaces. This government recommended procedure disinfects and sanitizes against the Covid–19 virus. These measures will be common practice alongside our normal high standard of cleaning and hygiene. Nevertheless, please feel free to bring your own bedding, pillows should you wish to do so.

Touch Points

All touch points located in communal areas will be disinfected frequently during your stay and those touch points in rooms will be thoroughly disinfected after each guest leaves.

Symptoms

If a guest arrives at our property with Covid-19 symptoms they will be advised to return home (where possible) or self-isolate in accordance with current guidance. If you develop symptoms whilst staying at our property you must declare this immediately so that we can inform you of the next steps.

Mid Stay Cleans

During the Covid-19 period, there will be no mid stay cleans except for in exceptional circumstances.

Soft furnishings & furniture

Throughout our pub, restaurant and rooms most soft furnishings have been removed, as have many high use items that could be touch points. Some rooms may look different to photographs as some pieces have been removed as they are not easily disinfect-able, this is for your safety. However we’ve tried to ensure it still feels cosy and welcoming for you.

We hope you enjoy your stay with us, and if you have any questions at all please don’t hesistate to ask us.